Frequently Asked Questions

Need help? You can send your messages using the form on our contact page.

Gift Card Recipient FAQ's

How do I activate my gift card?

Click HERE and follow the instructions at the end of the videos.

How do I use my gift card?

You will receive an email from [email protected] make sure to check your spam so you do not miss the email.  Open the email and click on the Redemption URL and follow the instructions provided to begin using your egift.

How do I check the balance of my gift card?

When you activated your gift card, you where sent an activation email from [email protected]. Instructions to check the balance of your card are included in the original email.    

Where can I use the gift card?

You can use your egift card online or in the store.

Can I received another activation email?

Yes, if for some reason you can not find the original activation email, we will resend a new Redemption Code so you can activate and use your egift.  You can send a message using the form on our contact page.

Can I buy Encounters of Hope gift cards?

Yes!  All you have to do is go to Buy Gift Cards located at the top of the page.  You can order as many cards as you like and choose the desired amounts.

Gift Card Purchaser FAQ's

How is the gift card activated?

Once a gift card is handed out, the recipient will go to https://encountersofhope.com/activate.html.  They will watch a short, interactive video that shares the Gospel.  Once they have made their choices in the video, they will be able to activate the card.  Activation requires the card number and an active email address.  Cards become active within 24 hours.

Will I be notified when the card I give is activated?

Absolutely!  As soon as the gift card has been activated, you will receive an email notification.

Can I choose the amount I want on each gift card?

Yes.  All you have to do is go to Buy Gift Cards located at the top of the page.  You can order as many cards as you like and choose the desired amounts.

Are the gift cards reloadable?

No.

How long will the gift cards take to be delivered?

This will depend on the shipping option you choose at check out.  We usually ship within 24 hours and you will be notified when your package ships.

Will I be able to track my shipment?

Yes, we recommend choosing Priority or Overnight shipping in order to track your package.

Donation FAQ's

How do I make a donation?

Go to Donate at the top of the page, there you will be able to donate the desired amount.  You will receive a receipt for tax purposes. You can also mail checks to:  12850 Hwy 9 Suite 600-40, Alpharetta, GA 30009

Will I receive an end of year statement for tax purposes?

Yes.  You will receive a receipt and an end of year statement for tax purposes for all donations.